AwayHop Privacy Policy

Last updated: 5 November 2026.

AwayHop ("we") respects your privacy and handles personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What we collect

• Contact details: your name and email address.
• Order details: the plan you bought, your order number, and your eSIM identifiers (such as the ICCID).
• Payment information: this is handled by Stripe. We get limited details only, such as the card type and last four digits.
• Support messages: anything you send to hello@awayhop.com.
• Technical data: basic usage and device information collected by our store platform, such as data use on your eSIM and cookies.

Why we collect it

We use your information to: - supply and activate your eSIM - process payments - give you support - prevent fraud - meet our legal and tax obligations.

We'll only send you marketing if you've agreed to it, and you can unsubscribe at any time.

Who we share it with

• eSIM Access and its partner networks, to provision and run your eSIM.
• Stripe, to process payments.
• Our store, email and hosting providers.
• Authorities, where the law requires it.

We don't sell your personal information.

Overseas disclosure

Some of these providers store or process data outside Australia. This may include the United States, Hong Kong, Singapore and the countries your eSIM connects in. We take reasonable steps to make sure they protect your information.

Security and retention

We use reputable providers and take reasonable steps to protect your information. We keep it only as long as we need it, including for tax records, which is generally 5 years.

Access, correction and complaints

You can ask to see or correct your information, or make a privacy complaint, by emailing hello@awayhop.com. We aim to reply within 30 days. If you're not happy with how we handle it, you can contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.