AwayHop Refund Policy

Last updated: 5 November 2026.

Australian Consumer Law

Our services come with guarantees that can't be excluded under the Australian Consumer Law. If there's a major failure, you're entitled to a refund or a replacement. Nothing in this policy limits those rights.

Not installed or activated? Full refund

If you haven't installed or activated your eSIM, we'll give you a full refund. Email hello@awayhop.com with your order number within 30 days of purchase.

Installed or activated plans

Once an eSIM is installed or has connected to a network, it can't be reused. Because of this, change-of-mind refunds generally aren't available.

We'll still help, and may refund or replace the eSIM, if: - it won't connect in a covered country and we can't fix it together - you were charged twice, or the plan was faulty or not as described.

How refunds work

• Refunds go back to your original payment method through Stripe.
• They usually appear within 5–10 business days.
• To help us sort out a problem, please send screenshots of your eSIM settings and any error messages.